Privacy Policy

North Star Keystone Group LLC, doing business as North Star Facility Services (“North Star,” “we,” “us,” or “our”), respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit northstarfacilityco.com (the “Website”), request a commercial or residential cleaning estimate, contact us, apply for employment, communicate with us, or otherwise interact with North Star Facility Services.

By using our Website or voluntarily submitting information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with North Star.

A. Commercial Estimate Information

If you request a commercial cleaning estimate, we may collect information such as:

• First and last name
• Company or facility name
• Work email address
• Phone number
• Office or facility ZIP code
• Approximate facility square footage
• Desired cleaning frequency
• Number of restrooms
• Number of breakrooms or kitchens
• Primary floor types
• Facility traffic level
• Information about the facility, cleaning needs, access, scheduling, or special requirements
• Additional information you voluntarily provide in notes or messages

We use this information to calculate preliminary estimates, evaluate your cleaning needs, communicate with you, arrange walkthroughs, prepare final quotes, and potentially provide cleaning services.

B. Residential Estimate Information

If you request a residential cleaning estimate, we may collect information such as:

• First and last name
• Email address
• Phone number
• Home or service address
• ZIP code
• Home or property type
• Approximate square footage
• Number of bedrooms
• Number of bathrooms
• Desired cleaning frequency
• Type of cleaning requested
• General condition of the home
• Whether pets are present
• Requested additional services, such as oven, refrigerator, window, or cabinet cleaning
• Scheduling or access information
• Other information you voluntarily provide about your home or cleaning needs

Residential address information is used for purposes such as determining service availability, preparing estimates, communicating about requested services, scheduling, routing, and performing cleaning services.

C. Contact and Inquiry Information

When you contact North Star through a Website form, email, chat feature, or other communication method, we may collect:

• Your name
• Email address
• Phone number
• Company or facility name
• ZIP code
• Facility or property information
• Preferred contact method
• Your questions, messages, requests, or special priorities
• Any additional information you voluntarily provide

North Star uses tawk.to as a Website live-chat and AI customer-support tool. If you use the chat widget, tawk.to may collect information you voluntarily provide through the chat, such as your name, email address, phone number, messages, questions, and other information you choose to share. Conversations may be reviewed by authorized North Star personnel and may be stored or processed through tawk.to.

D. Employment and Applicant Information

If you apply to work with North Star, we may collect information related to your application, including:

• Name
• Email address
• Phone number
• City or ZIP code
• Employment or work experience
• Availability
• Scheduling information
• Transportation-related information
• Job qualifications
• Responses to application questions
• Résumé or other documents you choose to provide
• Other information relevant to evaluating your application

Our Website may direct applicants to a third-party application platform, such as Tally, to submit employment information.

Applicant information is used for recruiting, evaluating applicants, communicating with candidates, maintaining hiring records, and making employment-related decisions.

E. Information Collected Automatically

When you visit the Website, certain technical information may be collected automatically by our Website, hosting provider, security services, or other service providers.

This may include:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website or page
• Approximate geographic information derived from an IP address
• Date and time of visits
• Website interactions
• Security and anti-spam information
• Cookies or similar technologies

This information may be used to operate and secure the Website, detect malicious or fraudulent activity, troubleshoot technical problems, and understand general Website performance.

In connection with the Website chat service, tawk.to may also process technical information such as your IP address, device and browser information, cookies, and Website usage or interaction data as necessary to provide, secure, maintain, and support the chat service.

2. Information We Ask You Not to Submit

Unless specifically requested through an authorized process, please do not submit highly sensitive information through our public Website forms, including:

• Social Security numbers
• Driver's license or passport numbers
• Bank account information
• Credit or debit card numbers
• Account passwords
• Medical records
• Other highly sensitive personal information unrelated to a cleaning-service request or employment application

Our current public estimate and contact forms are not intended to collect financial payment information.

The Website chat is intended for general customer-service and cleaning-service questions. Please do not submit highly sensitive personal or financial information through tawk.to or any other Website chat feature.

3. How We Use Personal Information

North Star may use information we collect to:

• Respond to questions and inquiries
• Provide preliminary cleaning estimates
• Prepare quotes and proposals
• Determine service availability
• Schedule walkthroughs, consultations, or cleaning services
• Communicate about requested services
• Provide commercial or residential cleaning services
• Maintain customer and prospect records
• Manage customer relationships through our CRM
• Follow up on estimate requests
• Provide customer support
• Provide live-chat and customer-support services
• Use tawk.to's AI Assist feature to automatically answer common customer questions
• Review and respond to chat conversations
• Process and evaluate employment applications
• Recruit and communicate with job applicants
• Operate, maintain, troubleshoot, and improve our Website
• Prevent spam, fraud, abuse, and security threats
• Maintain business records
• Protect North Star, our customers, employees, contractors, and property
• Enforce our agreements and policies
• Comply with applicable legal and regulatory requirements
• Establish, exercise, or defend legal claims
• Send marketing communications where permitted by law and consistent with any required consent

We may also use information for other purposes that we disclose when the information is collected or for purposes that you authorize.

4. Customer Relationship Management

Information submitted through our estimate, inquiry, and other Website forms may be transferred to and maintained in our customer relationship management systems, including Zoho CRM or related Zoho services.

We use these systems to organize inquiries, maintain customer and prospect information, follow up on requests, document communications, manage sales opportunities, and support our business operations.

5. Website Hosting and Technology Providers

We use third-party companies and technology providers to operate our Website and business.

These providers may process information on our behalf when necessary to provide their services.

They may include providers of:

• Website hosting
• WordPress website infrastructure
• Customer relationship management systems
• Form processing
• Employment application processing
• Email services
• Website security
• Spam and abuse prevention
• Cloud infrastructure
• Communications
• Data storage
• Business administration
• Live chat and AI customer-support tools

Current or anticipated service providers may include Hostinger, WordPress, Zoho, Cloudflare, Tally, tawk.to, and Google/Gmail, depending on the functionality being used.

These companies may have their own privacy policies governing their processing of information.

Live Chat and AI Customer Support (tawk.to)

North Star uses tawk.to to provide live chat and AI customer support on the Website. Visitors may use the chat widget to ask questions about our cleaning services, request assistance, and communicate with North Star.

tawk.to may collect or process information visitors voluntarily provide through the chat, including their name, email address, phone number, messages, and other information they choose to share. tawk.to may also process technical information such as IP address, device or browser information, cookies, and Website usage data as necessary to provide the chat service.

North Star may use tawk.to's AI Assist feature to automatically answer common customer questions. Chat conversations may be reviewed by authorized North Star personnel and may be stored or processed through tawk.to.

North Star may receive email notifications about chat messages through a Gmail account used internally for business operations. Depending on the applicable notification settings, those emails may contain information associated with the chat.

Visitors should not submit highly sensitive personal or financial information through the chat.

6. Cloudflare Turnstile and Website Security

North Star may use Cloudflare Turnstile or similar technologies to protect Website forms from automated submissions, spam, abuse, and malicious activity.

These security technologies may process technical information about your browser, device, network connection, or interaction with the Website to determine whether Website activity appears legitimate.

7. Cookies and Similar Technologies

Our Website and its service providers may use cookies and similar technologies that are necessary for:

• Website functionality
• Security
• Spam prevention
• Session management
• Website performance
• User preferences

tawk.to may use cookies or similar technologies to operate the chat widget, maintain chat sessions or preferences, support security, and process Website interaction or usage information related to the chat service.

You may be able to limit or delete cookies through your browser settings. Disabling certain cookies may cause portions of the Website to function incorrectly.

Additional information about our use of cookies may be provided in our Cookie Policy.

8. Analytics and Advertising Technologies

As of the Effective Date of this Privacy Policy, North Star is not representing that Google Analytics, Meta Pixel, or Google Ads conversion tracking is currently active on the Website.

Separately from advertising technologies, tawk.to may process Website interaction or usage data associated with the chat service for operational, customer-support, security, troubleshooting, or service-performance purposes.

North Star may implement analytics, advertising, conversion-measurement, or similar technologies in the future, including technologies offered by companies such as Google or Meta.

If we implement technologies that materially change how personal information is collected, disclosed, or used, we may update this Privacy Policy, our Cookie Policy, cookie controls, or other Website notices as appropriate.

Where required by applicable law, we will provide legally required disclosures or choices regarding such technologies.

9. How We Disclose Personal Information

We may disclose personal information in the following circumstances.

Service Providers

We may provide information to companies that perform services on our behalf, including hosting providers, CRM providers, security providers, form processors, communications providers, technology vendors, and other contractors that help us operate our business.

This may include tawk.to for live chat and AI customer support and Google/Gmail for internal email notifications and business communications.

Employees and Contractors

Information may be made available to authorized employees, contractors, cleaners, managers, or other personnel when reasonably necessary to provide requested services or conduct legitimate business operations.

For example, service-address and scheduling information may be provided to personnel assigned to perform or manage cleaning services.

Authorized North Star personnel may review chat conversations when reasonably necessary to respond to visitors, provide customer support, or conduct legitimate business operations.

Legal Requirements

We may disclose information if we reasonably believe disclosure is required to:

• Comply with applicable law
• Respond to a subpoena, court order, or lawful government request
• Protect our legal rights
• Investigate suspected fraud or illegal activity
• Protect the safety of customers, employees, contractors, or others
• Enforce contracts, policies, or agreements

Business Transactions

If North Star is involved in a merger, acquisition, financing, restructuring, sale of assets, or other business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

With Your Direction or Consent

We may disclose information when you request, authorize, or consent to the disclosure.

10. Sale of Personal Information

North Star does not currently sell personal information for monetary consideration.

We also do not currently represent that we use personal information collected through the Website for cross-context behavioral advertising.

If our practices materially change in the future, we will update this Privacy Policy and provide any notices or opt-out mechanisms required by applicable law.

11. Email Communications

If you contact North Star, request an estimate, submit an application, or otherwise provide your email address, we may email you regarding:

• Your inquiry
• Your estimate or quote
• Scheduling
• Requested cleaning services
• Customer-service matters
• Employment applications
• Other matters related to your interaction with North Star

North Star may receive email notifications about tawk.to chat messages through a Gmail account used internally for business operations. Depending on notification settings, those emails may include contact information, message content, or other information associated with the chat.

If we send promotional or marketing emails, you may request that we stop sending those communications by following any unsubscribe instructions included in the message or by contacting us at:

info@northstarfacilityco.com

Service-related, transactional, or legally required communications may not be subject to marketing opt-outs.

12. Telephone and Text Communications

If you voluntarily provide a telephone number in connection with an estimate, inquiry, application, or requested service, North Star may use that number to communicate with you regarding the reason you provided it.

Submitting an estimate or contact form does not by itself constitute consent to receive automated promotional text messages where separate consent is required by law.

If North Star later offers promotional or automated SMS marketing, additional disclosures, consent language, and SMS terms may apply.

13. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Respond to inquiries
• Maintain customer and prospect records
• Provide services
• Maintain business and accounting records
• Evaluate employment applicants
• Resolve disputes
• Enforce agreements
• Prevent fraud and abuse
• Meet legal, tax, insurance, contractual, or regulatory obligations
• Maintain customer-service and chat records

Chat conversations may also be stored or retained through tawk.to in accordance with our settings, operational needs, and tawk.to's applicable service practices.

Retention periods may differ depending on the type of information and why it was collected.

When information is no longer reasonably necessary, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal and business requirements.

14. Data Security

North Star takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, destruction, loss, misuse, or disclosure.

These measures may include security tools, access controls, anti-spam technologies, secure third-party service providers, and other safeguards appropriate to our operations.

However, no Website, email system, cloud service, database, or method of electronic transmission can be guaranteed to be completely secure.

For that reason, we cannot guarantee the absolute security of information transmitted to or maintained by us.

15. Your Privacy Choices and Rights

Depending on where you reside and the laws that apply to North Star and your information, you may have certain privacy rights.

These may include the right to request:

• Access to certain personal information we maintain about you
• Correction of inaccurate information
• Deletion of certain information
• Information about how personal information is used or disclosed
• A copy of certain information
• Withdrawal of consent where processing is based on consent
• Opt-out from certain types of targeted advertising, sale, or sharing where applicable

Not every privacy right applies in every circumstance, and applicable law may permit or require us to retain certain information.

To make a privacy request, contact:

info@northstarfacilityco.com

Please include enough information for us to understand and reasonably verify your request.

We may need to verify your identity before fulfilling certain requests. We will respond to valid requests as required by applicable law.

Where applicable law provides additional rights, including appeal or authorized-agent rights, we will honor those rights when legally required.

16. Children's Privacy

The North Star Website is intended for individuals seeking cleaning services, representatives of organizations seeking commercial services, employment applicants, and other general business visitors.

The Website is not directed to children under 13, and North Star does not knowingly seek to collect personal information online from children under 13.

If we learn that personal information from a child under 13 was submitted to us without appropriate authorization, we may take reasonable steps to delete it.

If you believe a child has submitted personal information to us, please contact:

info@northstarfacilityco.com

17. Third-Party Websites and Services

The Website may contain links to or integrate services operated by third parties.

The Website also integrates tawk.to for live chat and AI customer support. When you use the chat widget, information may be processed by tawk.to as described in this Privacy Policy and under tawk.to's applicable terms and privacy practices.

For example, employment applicants may be directed to a third-party form provider to submit an application.

When you interact directly with a third-party website or service, that third party may collect and process information according to its own privacy policy and terms.

North Star is not responsible for the privacy practices of third-party websites that we do not control.

We encourage you to review the privacy notices of third-party services you choose to use.

18. Changes to This Privacy Policy

North Star may update this Privacy Policy from time to time as our business, Website, technology, service providers, or legal obligations change.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

Material changes may also be communicated through the Website or through other methods when required by applicable law.

Your continued use of the Website after an updated Privacy Policy is posted means the updated policy will apply to future interactions with the Website, subject to applicable law.

19. Contact North Star

If you have questions about this Privacy Policy, our privacy practices, or personal information associated with you, contact us at:

North Star Keystone Group LLC
d/b/a North Star Facility Services
Orlando, Florida
Email: info@northstarfacilityco.com
Website: northstarfacilityco.com