Accessibility Statement

North Star Keystone Group LLC, doing business as North Star Facility Services (“North Star,” “we,” “us,” or “our”), is committed to providing a website experience that is accessible and usable by as many people as reasonably possible, including individuals with disabilities.

This Accessibility Statement applies to northstarfacilityco.com.

1. Our Accessibility Commitment

North Star seeks to provide access to information about our commercial and residential cleaning services, estimate forms, contact options, employment opportunities, and other Website content in a manner that supports accessibility.

We recognize that people access websites in different ways and may use assistive technologies such as:

• Screen readers
• Screen magnification software
• Voice-recognition software
• Keyboard-only navigation
• Alternative input devices
• Captioning and other accessibility tools

We are working to identify and improve Website features that may create barriers for users with disabilities.

2. Accessibility Measures

As we maintain and improve the Website, North Star seeks to consider accessibility practices such as:

• Providing meaningful alternative text for important images where appropriate
• Maintaining readable text and sufficient color contrast
• Using clear headings and logical page structure
• Making links and buttons understandable
• Providing labels and instructions for Website forms
• Supporting keyboard navigation where reasonably possible
• Avoiding unnecessary barriers to text resizing or zoom
• Maintaining clear and understandable Website content
• Making important Website functions usable with commonly used assistive technologies
• Reviewing Website changes for potential accessibility issues

Accessibility is an ongoing process, and Website content or features may change over time.

3. Accessibility Standards

North Star may use recognized accessibility guidance and standards, including the Web Content Accessibility Guidelines (WCAG), as references when evaluating and improving Website accessibility.

Our goal is to make reasonable efforts to improve the usability and accessibility of the Website over time.

This statement should not be interpreted as a representation or guarantee that every page, feature, or piece of content currently conforms fully to every accessibility standard or guideline.

4. Forms and Online Estimates

Our Website contains forms that may allow users to:

• Request commercial cleaning estimates
• Request residential cleaning estimates
• Contact North Star
• Submit questions
• Apply for employment

We seek to make these forms understandable and usable.

If you experience difficulty completing a Website form because of an accessibility issue, you may contact us by email and request assistance or an alternative method of providing the necessary information.

Email: info@northstarfacilityco.com

5. Third-Party Content and Services

Some Website functionality may be provided, hosted, or supported by third-party services.

These may include providers of:

• Website hosting
• Forms
• Employment applications
• Customer relationship management
• Website security
• Embedded content
• Chat or messaging features
• Other Website tools

North Star may not have direct control over every accessibility feature of third-party platforms or content.

However, if you encounter an accessibility issue involving a third-party feature accessed through our Website, we encourage you to contact us so we can review the issue and determine whether a reasonable alternative or improvement is available.

6. Employment Applications

North Star may use a third-party platform to process employment applications.

If a disability or accessibility issue prevents you from accessing or completing an online employment application, you may contact us at:

info@northstarfacilityco.com

Please indicate that your message concerns an accessibility issue related to an employment application.

We will make reasonable efforts to provide an alternative method of communicating or submitting relevant application information where appropriate.

7. Assistance With Website Content

If you are unable to access important information on the Website because of a disability-related accessibility issue, you may contact North Star and request assistance.

Where reasonably possible, we may provide information through an alternative format or communication method.

Examples may include providing information through:

• Email
• A simplified written format
• Another reasonably available communication method

The availability of a particular alternative may depend on the nature of the request and the information involved.

8. Reporting an Accessibility Problem

We welcome feedback about Website accessibility.

If you experience difficulty using any part of the Website, please contact us and provide, if possible:

• The Website page or URL where you experienced the problem
• A brief description of the accessibility issue
• The type of device, browser, or assistive technology involved, if relevant
• The information or function you were attempting to access
• A preferred method for us to respond

You do not need to provide information about your disability unless you choose to do so and it is relevant to helping us understand your request.

Accessibility concerns may be sent to:

info@northstarfacilityco.com

9. Ongoing Improvements

Website accessibility is an ongoing effort.

North Star may periodically:

• Review Website pages
• Correct identified accessibility barriers
• Update Website designs
• Improve forms
• Add alternative text
• Adjust navigation
• Improve readability
• Review new Website features
• Work with Website or technology providers regarding accessibility issues

Because websites, browsers, devices, and accessibility technologies evolve, accessibility efforts may also change over time.

10. No Effect on Other Rights

Nothing in this Accessibility Statement is intended to limit any rights or protections available under applicable law.

Nothing in this statement should be interpreted as a waiver of any legal rights, defenses, limitations, or obligations available to North Star or Website users.

11. Changes to This Accessibility Statement

North Star may update this Accessibility Statement from time to time as:

• The Website changes
• Accessibility practices evolve
• New Website features are introduced
• Technology providers change
• Applicable legal requirements change

When we update this statement, we will revise the “Last Updated” date at the top of the page.

12. Contact Us

For Website accessibility questions, feedback, or assistance, contact:

North Star Keystone Group LLC
d/b/a North Star Facility Services
Orlando, Florida

Email: info@northstarfacilityco.com
Website: northstarfacilityco.com