Cookie Policy

This Cookie Policy explains how North Star Keystone Group LLC, doing business as North Star Facility Services (“North Star,” “we,” “us,” or “our”) uses cookies and similar technologies when you visit northstarfacilityco.com (the “Website”).

This Cookie Policy should be read together with our Cookie Policy, which explains more broadly how we collect, use, disclose, and protect personal information.

1. What Are Cookies?

Cookies are small text files or similar data files that websites may place on or access through your browser or device.

Cookies can be used for purposes such as:

• Making a website function properly
• Remembering preferences
• Improving security
• Preventing spam and automated abuse
• Measuring website performance
• Understanding how visitors use a website
• Measuring advertising effectiveness
• Supporting marketing and advertising campaigns

Some cookies may remain only during your browsing session, while others may remain on your device for a longer period.

2. Similar Technologies

In addition to traditional browser cookies, websites and service providers may use similar technologies, including:

• Pixels
• Tags
• Scripts
• Local storage
• Software development tools
• Device identifiers
• Tracking technologies
• Server-side measurement technologies

For simplicity, this Cookie Policy generally refers to these technologies collectively as “cookies” or “similar technologies.”

3. Cookies We Currently Use

North Star currently uses or may rely on cookies and similar technologies that are necessary for the operation, security, and functionality of the Website.

These may include technologies used for:

• Website functionality
• Form submissions
• Website security
• Spam prevention
• Fraud and abuse prevention
• Session management
• Website hosting
• Technical performance

Our Website may use technology provided by services such as WordPress, Hostinger, Cloudflare, Zoho, and Tally, depending on which Website feature you use.

These providers may place or access cookies or similar technologies as necessary to provide their services.

4. Strictly Necessary Cookies

Strictly necessary cookies are used to operate important Website functions.

These cookies may be necessary for:

• Loading Website pages
• Maintaining Website security
• Preventing malicious activity
• Processing form submissions
• Maintaining technical sessions
• Preventing automated spam
• Supporting Website infrastructure

Because these cookies are required for important Website functions, disabling them may cause portions of the Website to stop working correctly.

5. Security and Cloudflare Turnstile

North Star may use Cloudflare Turnstile to help determine whether Website activity comes from a legitimate user rather than an automated system or malicious bot.

Cloudflare or related security technologies may process technical information about your browser, device, network connection, or Website interaction for security and abuse-prevention purposes.

These technologies are used to help protect North Star, Website visitors, and our Website forms from spam, fraudulent submissions, malicious activity, and abuse.

6. Form and CRM Technologies

When you submit information through our commercial estimate, residential estimate, contact, employment, or other Website forms, certain cookies or related technologies may be used to support form functionality and data transmission.

Information submitted through Website forms may be processed using third-party systems such as:

• Zoho
• Tally
• WordPress-related form functionality
• Hosting or security providers

These technologies may use cookies or similar mechanisms to operate their services, prevent abuse, maintain sessions, or process information.

7. Analytics Cookies

As of the Effective Date of this Cookie Policy, North Star is not representing that Google Analytics is currently active on the Website.

North Star may implement Google Analytics or another analytics platform in the future.

Analytics technologies may collect information such as:

• Pages viewed
• Time spent on pages
• Website navigation
• Referring websites
• Browser type
• Device type
• Approximate location
• Interactions with Website elements
• General traffic and usage patterns

We may use this information to better understand Website performance, improve Website content, and understand how visitors interact with our services.

If analytics technologies are activated, this Cookie Policy may be updated accordingly.

8. Advertising and Marketing Cookies

As of the Effective Date of this Cookie Policy, North Star is not representing that Meta Pixel, Google Ads conversion tracking, or other advertising pixels are currently active on the Website.

North Star may implement advertising and marketing technologies in the future, including technologies provided by:

• Google
• Meta/Facebook
• Microsoft
• Other advertising or marketing platforms

If implemented, these technologies may help us:

• Measure whether advertisements generate Website visits or leads
• Understand advertising campaign performance
• Measure conversions
• Create advertising audiences
• Deliver or improve advertisements
• Understand how people interact with Website pages after viewing an advertisement

Depending on the technology used, advertising providers may receive information about your browser, device, Website interactions, IP address, advertising identifiers, or similar technical information.

We will update our Website disclosures and controls when reasonably necessary as our advertising technology changes.

9. Third-Party Cookies

Some cookies or similar technologies used on the Website may be operated by third parties rather than directly by North Star.

Third-party providers may include companies that provide:

• Website hosting
• Security
• Spam prevention
• Form processing
• Customer relationship management
• Employment applications
• Analytics
• Advertising
• Embedded content
• Communications
• Other Website functionality

Third parties may process information according to their own privacy policies and cookie practices.

North Star does not control every cookie or technology independently operated by third parties.

10. Embedded Content

The Website may now or in the future contain embedded content provided by third parties, such as:

• Videos
• Maps
• Scheduling tools
• Social media content
• Forms
• Chat tools
• Other interactive services

When you interact with embedded content, the third-party provider may place or access cookies or collect information about your interaction.

Their use of information is governed by their own privacy policies and terms.

11. Chat and Messaging Tools

North Star may add a chatbot, live-chat tool, messaging system, or similar Website feature.

If such a feature is added, the provider may use cookies or similar technologies to:

• Maintain chat sessions
• Remember conversations
• Route messages
• Provide customer support
• Prevent abuse
• Analyze service performance

This Cookie Policy may be updated when such technology is implemented.

12. Your Browser Controls

Most web browsers allow you to control cookies through browser settings.

Depending on your browser, you may be able to:

• Block cookies
• Delete existing cookies
• Allow cookies only from certain websites
• Block third-party cookies
• Clear Website data
• Receive notifications when cookies are set

If you block or delete certain cookies, some Website features may not function properly.

Browser settings differ, so consult your browser's help or privacy settings for specific instructions.

13. Cookie Consent Controls

North Star may implement a cookie consent banner, preference center, or similar tool if appropriate based on the technologies we use and applicable legal requirements.

If such controls are available, you may be able to choose whether certain non-essential cookies are permitted.

Strictly necessary cookies may continue to operate because they are required for Website functionality, security, or similar purposes.

14. Do Not Track and Browser Privacy Signals

Some browsers and devices provide privacy signals or “Do Not Track” settings.

There is not necessarily a single uniform technical standard governing how every Website must respond to every browser signal.

North Star will respond to legally required browser-based opt-out signals when applicable to our business and technology practices.

15. How Long Cookies Remain

The length of time a cookie remains on your device depends on the type of cookie and the provider that sets it.

Cookies may be:

Session Cookies

These generally expire when you close your browser.

Persistent Cookies

These may remain on your device for a defined period or until you delete them.

Third-party providers may determine their own cookie-retention periods.

16. Changes to Our Use of Cookies

Our Website and technology will likely change as North Star grows.

For example, we may later introduce:

• Google Analytics
• Google Ads conversion tracking
• Meta Pixel
• Chat functionality
• Online scheduling
• Online payments
• Additional CRM tools
• Additional advertising technologies

When our cookie practices materially change, we may update this Cookie Policy, the Cookie Policy, or Website cookie controls as appropriate.

17. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in:

• Website technology
• Service providers
• Analytics tools
• Advertising platforms
• Legal requirements
• Business practices

When we update this Cookie Policy, we will revise the “Last Updated” date at the top of the page.

18. Contact Us

If you have questions about this Cookie Policy or our Website privacy practices, contact:

North Star Keystone Group LLC
d/b/a North Star Facility Services
Orlando, Florida

Email: info@northstarfacilityco.com
Website: northstarfacilityco.com